IT Process Automation: Automating Repetitive Tasks for IT Service Providers

Repetitive tasks are often the bane of productivity. 

Fortunately, this issue can be eliminated with IT process automation, which provides a mechanism to abolish mundane chores from technological services. So, for IT service providers who handle a lot of tasks for their clients, IT process automation is exactly what the doctor ordered. 

We’ll highlight the benefits of IT process automation for IT service providers so you’ll know whether it’s worth your while. We’ll also show you how to automate repetitive tasks to streamline workflows so you can be more dynamic and productive. 

What is IT process automation?

According to Redhat, IT process automation involves the automation of “IT services, support, and administration into workflows.” The general purpose is to drastically reduce, if not eliminate, the cost and time wasted on manual processes. 

Various forms of IT process automation

  • Professional service automation (PSA) largely targets operational and administrative tasks such as billing.
  • Remote monitoring and management automation (RMM) focuses on critical IT functions like performance and diagnostic reviews. 
  • Robotic process automation (RPA) uses software that runs on top of existing infrastructure, is easy to install, and is mostly pre-built.
  • Business process automation (BPA) primarily automates business activities and transactions, especially those that involve multiple steps.

Benefits of IT process automation

A lot of companies are switching to managed IT services. The pandemic and remote work accelerated this trend. This has subsequently created a demand for managed service providers (MSPs) to introduce automation. IT process automation is in demand because of its ability to streamline and accelerate the performance of IT tasks.

These are a couple of the advantages of deploying IT process automation:

  • Major cost savings: Manual tasks cost more because they are performed at a slower pace. Automation saves money through reduced costs and increased business metrics.
  • Saves time on task completions: Labor-intensive tasks, especially those that are performed one at a time, tend to take time. This is a problem automation solves. 
  • Improved operational efficiency and productivity: Automation realigns processes, streamlining them for better performance while removing unnecessary tasks.
  • Frees up personnel and resources: Since automation utilizes fewer resources, it makes them available to be used in other areas. Hence, your employees can focus on strategic and detail-oriented tasks with a higher payoff.
  • Improved quality and consistency: Process automation helps to ensure executed tasks and activities are identical. This promotes reliability and quality assurance and provides the same level of service.
  • Reduces risk of error: It’s no secret that humans are prone to error. On the other hand, software-driven automation is more consistently reliable in comparison.
  • Reduced turnaround time: By streamlining your business processes, automation results in the increased optimization of operations. This, in turn, improves compliance and ultimately reduces both downtime and turnaround time.

Determining when a task is a match for IT process automation 

IT service providers juggle a lot of services on behalf of their clients. Examples include implementing new technologies, monitoring compliance, handling service requests, and so on. 

However, not all IT tasks are suitable for process automation. These are the guidelines to follow when determining if automation is possible for a process: 

  • A rule-based process should exist
  • It should have a pre-defined trigger
  • The process should have regular interval repetition
  • Clearly defined inputs and outputs should exist
  • The process should have sufficient volume

How to automate repetitive tasks

For your organization to overcome the challenges of time management and cost, it needs to implement IT process automation correctly.

Software to automate repetitive tasks

A prime example of software used to automate repetitive tasks is robotic process automation. It’s a bit of a misnomer because no robots are involved in this automation software. Rather, RPA uses software to simulate digital workers or agents (even artificial intelligence) to carry out tasks and execute business logic.

As a result, RPA handles repetitive workloads, especially rule-based tasks previously handled by humans.

Software billing is one of the niche areas that use automation software. Take, for instance, the case of recurring billing where Goolash helps to maximize the benefits of IT service providers through automated billing.

Guideline to automate tasks

After the task for automation has been identified, the next step necessary is to create a workflow for the functions under those tasks. 

You should highlight specific procedures, especially those that can be automatically triggered when conditions are ripe. Or, alternatively, those that can be scheduled in advance. 

Give your business an advantage with IT process automation

Using IT process automation provides your business with an immense competitive advantage. By automating repetitive tasks of low value, you free up energy, time, and resources for higher-value projects. 

This quest for productivity drove us at Goolash to build a service to fully automate the billing process. 

Contact us today to discuss how to streamline your MSP billing for increased revenue.

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