Today we released a seemingly small change with a big impact. Start and end dates were automatically determined based on the information we received from Microsoft or Google. This proved to be very inflexible - and sometimes confusing even.
That's why we no longer try to calculate these start and end dates. Instead, we're handing control over to you.
When creating a new Autotask contract with the Connect Wizard, you can configure the start and end date yourself. We will still suggest sane default values, but you can change them to whatever you need. You get full control over the process!
When linking to an existing Autotask contract, these options are hidden. It's not possible to change the start date or billing period of an existing Autotask contract.
Do you have any questions or feedback? We'd love to hear from you!